FAQs

What type of account do I have to have in order to get a RamCard Plus?
By opening a CSU Total Banking account at First National Bank, you can unleash the power of your RamCard with RamCard Plus and it will serve as your Visa® Debit Card and ATM card.

How can I apply for a CSU Total Banking account?
Visit the First National Bank on-campus branch at the Lory Student Center or any of the 24 other Front Range locations. For a list of offices and ATMs, as well as a list of First National Bank's products and services, visit www.1stnationalbank.com.

How do I get a RamCard Plus?
Start by opening your CSU Total Banking account at First National Bank's Lory Student center location. You will need your employee number in order for us to establish your RamCard Plus account. Then, we will instantly issue you a new RamCard Plus.

What is the fee for the RamCard Plus?
There is no fee to faculty and staff for a RamCard or RamCard Plus. Already have a RamCard? There is no fee to upgrade to a RamCard Plus.

How does the RamCard Plus work?
On campus, the RamCard Plus acts as your official university picture ID card and provides access to a range of campus services. On or off campus, you can use your RamCard Plus at ATMs and anywhere you see the Visa® logo. A debit card, not a credit card, the RamCard Plus deducts purchases and withdrawals directly from your First National Banking checking account.

What should I do if there is a charge on my checking account that is not mine?
Tell us AT ONCE if you believe your card has been lost or stolen. Contacting us immediately is the best way of keeping your possible losses down.

What do I do if my card has been lost or stolen?
If you believe your card has been lost or stolen, or if someone has transferred or may transfer money from your account without your permission, call us at 800-883-8773 Monday through Friday 7:15 a.m. to 8:00 p.m. and Saturday 9:00 a.m. to 1:00 p.m. After hours, please contact 800-395-0637, or write us at: First National Bank ATM Department, P.O. Box 578, Fort Collins, CO 80522.